Refund and Returns Policy

Last updated: June 03, 2024

Thank you for shopping at rulbexi.top, operated by Kolabrinov.

1. Return Window

If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days from the date you received your item to initiate a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Your item must be unused, unworn, and in the same condition that you received it.
  • Your item must be in its original packaging.
  • Your item needs to have the receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please contact us at [email protected] or call us at 313-301-3604. Please provide your order number and the reason for your return. We will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund, depending on the reason for the return (e.g., if the return is due to our error or a defective product, we may cover return shipping).

6. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Please allow 5-10 business days for the refund to appear on your statement.

7. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide instructions for returning the damaged or incorrect item and arrange for a replacement or a full refund, including return shipping costs if applicable.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: